Help Center

1️⃣ What is the Turkey & Egypt System?

The Turkey & Egypt System is a specialized search platform designed for travel professionals looking for the best local rates in Turkey and Egypt. It offers handpicked stays, transfers, tours, and cultural experiences tailored for Middle Eastern travelers.

2️⃣ What is the Global System?

The Global System is our worldwide B2B supplier sourcing and distribution platform. It aggregates multiple suppliers into one workflow, allowing you to access availability, rates, and inventory from around the world at scale.

3️⃣ How do I make a reservation?

To make a reservation:

• Log in to your account on the relevant system (Turkey & Egypt or Global).
• Search for your desired service (hotel, transfer, tour, etc.).
• Select your preferred option and check availability.
• Review the rates and terms.
• Confirm your booking and wait for the confirmation email.

If you need assistance, contact our support team.

4️⃣ What should I do in case of technical issues?

If you experience technical problems:

• Clear your browser cache and cookies.
• Try using a different browser (Chrome, Firefox, Edge recommended).
• Check your internet connection.
• If the issue persists, contact our technical support at it@karnaktravel.com.tr with screenshots and details of the problem.

5️⃣ Is there a call center?

Yes, we have a dedicated call center for our partners:

• Phone: +90 212 231 56 31
• Working Hours: Weekdays 09:00 - 18:00 (UTC+3)
• Email: info@karnaktravel.com.tr

For urgent issues, please call us during working hours.

6️⃣ How can I reset my password?

To reset your password:

• Go to the login page.
• Click on "Forgot Password".
• Enter your registered email address.
• Check your inbox for a password reset link.
• Follow the instructions to create a new password.

Still need help?

If you couldn't find what you were looking for, please contact us:

• General Support: info@karnaktravel.com.tr
• Technical Support: it@karnaktravel.com.tr
• Call Center: +90 212 2315631